Terms & Conditions

Terms & Conditions


  1. This Site is operated by Cavemen Pte Ltd. Throughout the Site, the terms “we”, “us” and “our” refer to Cavemen Pte Ltd. Cavemen Pte Ltd offers this site, including all information, to you conditional upon your acceptance of these Terms of Service (“Terms”).
  2. Cavemen Pte Ltd reserves the right to amend/update this Terms and Conditions at its sole discretion without notice to the Customer.
  3. These Terms apply to your use of the Site. By accessing and using the Site:
    1. you agree to these Terms; and
    2. where your access and use is on behalf of a third party or entity, you confirm that you are authorised and agree to these Terms on their behalf.




  1. These Terms govern purchase(s) you make of our Products via the Site.
  2. Where you place an order for our Products, you confirm that:
    1. you are legally entitled to purchase those Products; and
    2. you agree to be bound by these Terms, subject to our acceptance of your order.
  3. We are not bound by your order until we have accepted it. Acceptance of your order occurs when we issue you an email confirming receipt of your order with an accompanying invoice.
  4. We reserve the right to accept or reject your order for any reason, including, without limitation, the unavailability of any Products, a pricing error or an error in your order.


Your Obligations

  1. You must provide true, current and complete information to our Site, and must promptly update that information as required, including your email address, phone number and credit card details, so that we can complete your order.
  2. You agree not to act in a way, or use or introduce anything (including any virus) that may in any way compromise the Site, or otherwise attempt to damage or interfere with the Site.
  3. To the extent permitted by law, you indemnify us against all loss we suffer or incur as a direct or indirect result of your failure to comply with these Terms.

Delivery & Self Collection Policy

  1. We use our best efforts to deliver your Products in accordance with the delivery date and time slot selected by you during checkout. Any time stated for delivery is an estimation only. We are not liable to you or any other person/s for any failure to meet a stated time for delivery and any such failure does not affect your obligation to pay for the Products.
  2. If you request us to deliver the Products to a third party, or if a person other than you takes possession of the Products at your requested address, that person takes possession of those Products as your agent and you remain liable to pay for the Products under these Terms despite delivery to that third party.
  3. Free delivery for a minimum purchase of $80 (including GST) per invoiced address. Delivery charge is $10 per trip for order under $80 (including GST),
  4. Delivery Hours are between 5:30pm and 7:30pm, from Tuesday to Sunday. Delivery slots are subjected to availability.

Order Collection

  • You may fix an appointment with Cavemen to pick up your order at our store. Self-pick-up option is available upon check out.1 Jalan Dusun, One Dusun Residences #01-09 Singapore 329363 Tel: +65 6250 1168
  • Butchery
    12 Noon to 9pm
  • Restaurant & Bar
    Lunch only available on Saturday and Sunday from 12pm to 3pm
    (Last order at 2:15pm)
    Dinner available on Tuesday to Sunday from 5pm to 10:30pm
    (Last order at 9:30pm)

Order Confirmation

  • Customers will receive an order confirmation via email within 24 hours. If you do not receive the confirmation email, you may email orders@cavemen.com.sg or call us at +65 6250 1168.

Cancellation of Order

  • The Customer may not change or cancel the order any time after payment have been made.

No Refund Policy

  • Customers are advised to examine all goods during the time of delivery. Any discrepancies in quantities or items are to be brought to the attention of the delivery immediately.
  • As we are dealing with fresh produce and food products, we “uphold our product handling process very strictly” and thus items purchased cannot be exchanged, returned, or refunded, unless the item has been delivered in a damaged condition and rejected upon delivery. Damaged products will be replaced as soon as possible with the next delivery to your zone.
  • Once goods have been out of our control for any period, any damage or shortfall shall be deemed to have occurred thereafter.


  1. You indemnify us for all Loss, including any:
    1. Costs of debt recovery, incurred by us as a result of your failure to pay any amount payable by you under these Terms.
    2. Re-delivery fees, incurred by us as a result of your failure to take delivery during the day and time slot nominated by you.

Products (S) And Warranty

  1. We currently supply Products within Singapore.
  2. Prices for our Products are subject to change without notice to you.
  3. We have made every effort to display as accurately as possible the colors and images of our products that appear on our Site. We cannot guarantee that your computer monitor’s display of any color will be accurate.
  4. While all effort is made to keep the Site accurate and up to date, occasionally there may be typographical errors, as well as inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product delivery charges and availability.
  5. We do not warrant or represent that any Products or recipes are suitable for any particular purpose, including without limitation, that the Products are suitable for consumption by persons with any food intolerances and/ or allergies.

Intellectual Property

  1. We own all proprietary and intellectual property rights in the Site (including all information, data, text (including recipes), graphics, logos, icons, videos and look and feel) and any promotional material or other information we provide to you.
  2. You must not copy, reproduce, adapt, translate or reverse-engineer from the whole or any part of the Site.

Defective Products

  1. Where you have purchased any Products that do not meet the requirements of these Terms or any conditions, warranties or guarantees implied at law and for which we cannot exclude liability, we will, at our cost, replace the defective Products, or refund the Products, determined on a case by case basis.
  2. Where you reasonably believe that you have taken delivery of Product(s) that are defective, or you have received an incorrect item, you agree to contact us immediately.
  3. You acknowledge that you will take all reasonable steps to prevent any loss of the Products and any further damage or deterioration of the Products from their current condition.


  1. To the extent permitted by law, we have no liability or responsibility to you or any other person for any Loss in connection with:
  2. any Products being unavailable;
  3. the Site being unavailable (in whole or in part) or performing slowly; or
  4. any error in, or omission from, any information made available through the Site.


  1. You agree to access and use the Site and purchase the Products at your own risk.
  2. To the maximum extent permitted by law:
    1. we are not liable or responsible to you or any third party for any Loss under or in connection with these Terms, the Site, your access and use of the Site or your purchase of Products.
    2. all conditions, guarantees and warranties whether expressed or implied by statute or otherwise in connection with these Terms, or in connection with the Site, your access and use of (or inability to access or use) the Site, or in connection with any Products, are expressly excluded.
  3. To the extent our liability cannot be excluded but can be limited, our liability is limited to the price you have paid for the Products.


  1. Without prejudice to any other right or remedy available to us, if we consider that you have breached these Terms or we otherwise consider it appropriate, we may immediately, and without notice, suspend or Terminate your access to the Site (or any part of it) or the supply of any Products you have purchased.
  2. On suspension or Termination as a result of your breach, you must immediately cease using the Site and must not attempt to gain further access.


  1. Your submission of persoal information through the store is governed by our Privacy Policy.
  2. Before taking any court action, you agree to use best efforts to resolve any dispute under or in connection with these Terms or your purchase of any Products, through good faith negotiations.
  3. We will not be liable to you for any failure to perform our obligations under the Terms to the extent caused by Force Majeure.
  4. All products remain property of Cavemen Pte Ltd until payment is received in full.
  5. If we need to contact you, we may do so by email, telephone or by posting a notice on the Site.
  6. These Terms, and any dispute relating to these Terms or the Site, are governed by and must be interpreted in accordance with the laws of the Republic of Singapore.
  7. If any part or provision of these Terms is or becomes illegal, unenforceable, or invalid, that part or provision is deemed to be modified to the extent required to remedy the illegality, unenforceability or invalidity.
  8. Any increase in import/excise duty/goods & services tax beyond the current rate will have to be borned by the buyer.

Privacy Policy

  • Your personal data is safe with us. We do not trade or sell your personal data to any third party. Your personal data will never be disclosed by Cavemen Pte Ltd to any third party, but not limited to:
  1. administering and maintaining your account with us, including administering any benefits and entitlements;
  2. engaging third party service providers to perform certain aspects of the services offered by Cavemen;
  3. unless you inform us that you do not wish to obtain such information, sending you information from time to time through e-mail and post about products and services, promotions and special offers, upcoming events and other information which may be of interest to you;
  4. notifying you about important changes to the membership program;
    Responding to enquiries or feedback from you;
  5. enforcing these Terms and Conditions and our legal rights and remedies; and For such other purposes as permitted by applicable law or with your consent. Collaboration with other third parties to organize joint marketing and promotional campaigns, offers or contests, and may require disclosure of your information to such third parties.
  • Cavemen Pte Ltd will ensure receivers of your personal data are legally bound to provide a standard of protection for your personal data comparable to the protection afforded under the Personal Data Protection Act 2012 No. 26 of 2012.

Data Security

  • As your Account is secured by a password for your confidentiality and security, we ask that you take caution to protect against illegal access or use of your Account. You are liable for any loss, theft and compromise of your password and Account Information, and any activity on your Account that takes place through unauthorised password use.


Right to Amend Policy

  • Cavemen PTE LTD reserves the right to amend the prevailing Security & Privacy Policy at any time and will place any such amendments on this Site.
  • This Policy is governed by and shall be construed in accordance with Singapore law including without limitation the provisions of the Evidence Act (Chapter 97), Electronic Transactions Act (Cap. 88) and the PDPA, without giving effect to any principles of conflicts of law. You agree to submit to the non-exclusive jurisdiction of the Singapore courts.